How Chatbots Are Reshaping The Future Of Airline Industry?

Technology and innovations helping the travel industry to re-shape their services and advance their relations with end-users by providing interactive and great user experience. Many travel companies face competition from different areas, as travelers want to be more connected and empowered and are increasingly seeking digital engagement with greater transparency. 

From instant information to booking flight tickets; chatbots have introduced themselves as forward-thinking and a capable method to enhancing the experience of travelers. 

What Exactly is a Chatbot?

A chatbot is a computer program that can initiate a conversation just like humans. In technical terms, A chatbot is a computer program that simulates a human-like conversation with the user; using technologies like artificial intelligence and machine learning. A chatbot relies on natural language processing to understand the human language. Artificial intelligence and machine learning on the other hand help in providing intelligent responses to the user. 

Chatbots helps business owners in streamlining their business processes and enhancing their customer relationships as it provides different types of ways to treat their customers in a better manner.

Statistics

At a compound annual growth rate (CAGR) of 29.7% the chatbot market size is projected to grow from $2.6 billion in 2019 to $9.4 billion by 2024.

The chatbot market is growing at a CAGR of 9% in the Asia Pacific followed by North America at 31.2 % CAGR  and Europe with a 30.4% CAGR. In the customer service segment, a chatbot is expected to be the fastest-growing market segment between 2019-2026 with a CAGR of 31.6%.

• 82% of consumers claim that instant responses to their questions are very important when contacting brands.
• 57% of executives said that chatbots bring significant ROI with minimal effort.
• 55% of consumers are willing to interact with a business via messaging apps to solve a problem.
• Businesses spend over $1.3 trillion per year to address customer requests. Chatbots could help to reduce that cost by 30%.
• 74% of Millennials said their perception of brand improves if the company responds to their social media inquiries via chatbot.

Benefits of Chatbots in the Airline Industry:

Customer Care: A chatBot is a conversational agent that can interact with a user. Chatbots are quick to respond to customer questions and can help solve their problems like timings, charges, and booking tickets. Questions may not get answered in a long & regular live chat where users speak to a customer service professional. This further can lead your business to lose loyal customers who grew frustrated waiting for assistance.

Reservation Agents: with the help of flight bots; Individuals, groups and business travelers plan and organize their flight reservations from getting flight information to booking flights.

Convert Visitors Into Buyers: With the help of chatbots, you can show your visitors special discounts or coupon codes just before they leave your site. These people were about to leave forever and not spend more time but ChatBot can save them!

 

Cost-Effective: By using AI and chatbot technology businesses can save more than 29% expense from the original cost of human professionals. Bots help to lessen the service cost and speed up the response time without agent involvement.

Data Access (Record all the chat history): With help of Chatbot open data in our Unified API already helping to provide live customers reports to quickly and easily data access the information. 

User Need Analysis: Flight bots can understand the user’s queries and analyze customer requirements that help businesses to make their services more effective in a perfect manner. One chatbot is enough to solve the queries of many users and avoid the case of customer dissatisfaction.

Increase revenue: Increase the dollar value of each of your customers by converting and selling more often. The chatbot can engage with customers in a user-friendly manner to provide them with quick and relevant responses.

Get Your Airline Business On Board With Chatbot

Relationships with customers increase as services become more personalized. Thus you don’t only need chatbot support to satisfy a customer. You also need a well-authorized organization that can develop a chatbot for your brand according to your needs. Chatbots are significantly simpler and faster to build than applications. Aryavrat Infotech can help you with Chatbot Development Services by creating a powerful chatbot for your brand that will take your Airline business to a higher altitude of customer service.