BPO
SERVICES

Pre Crisis Security Measures

System Based Security Measures

• All Systems are password protected.
• USB ports disabled.
• Restricted Internet Access to protect sensitive data.
• Employees will be working on a secluded section so as to enforce that all these measures are implemented.
• Agents handling financial information will be placed close to supervisor work stations for constant monitoring.
• Desktrack has been installed in all the system to monitor the activity.

Physical & Premises Security measure

• CCTV cameras with remote access monitoring.
• Security check for all employees at the entrance.
• Mobile phones, PDA’s, Bags, Stationary not allowed on production floor.
• Security enabled premises with biometric fingerprints access control for Production area, Tech and Server room.

Post Crisis Security Measures

• Client SLA followed – Contracts signed with clauses on ensuring data security.
• Insurance on data security considered to be taken based on work volume.
• Recommendation will be sent to management for further action.
• HR driven Investigation will be done and details will be shared with client on action points.